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Year:: 2024
Contributor:: Bhatti, Tauheed (Author); Bledsoe, Thomas (Author); Gutman, Deborah (Author)
Subject:: burnout; Nurse care managers; workload; career satisfaction; workflow; clinical efficiency; Mini Z
DOI: https://doi.org/10.26300/d1g0-1247

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Abstract:: With a rise in workload, primary care physicians are experiencing alarmingly high rates of burnout – a sense of depersonalization, exhaustion, and reduced accomplishment. These symptoms can have a negative impact on patients. Some clinics utilize nurse care managers (NCMs) in a team-based approach to reduce physician workloads. This study aims to assess burnout trends among Brown Internal Medicine physicians and their perception of nurse care managers to assess whether utilizing a team-based approach can reduce burnout. This study utilized a mixed-method approach that first consisted of a literature review to better understand the role of nurse care managers. I administered a Mini Z 2.0 burnout survey that was identical to a previously administered (2017) data set and a 4-item questionnaire on the impact of NCMs via email to 28 Brown IM physicians. The Mini Z compared the averages and the range from 2017 with the 2024 data, whereas the questionnaire was assessed using a 5-point Likert scale. The 2017 Mini Z data averaged 30.94 ranging from 24-42, whereas the 2024 data averaged 25.5 . In the questionnaire, physicians agreed with NCMs positively impacting workflow (76.2%), increasing career satisfaction (61.9%), increasing efficiency (57.1%), and freeing up time to focus on what is most important (61.9%).While there was no significant change in burnout amongst those surveyed, an overwhelming majority believed nurse care managers helped reduce multiple symptoms of burnout. A team-based approach should be used to foster healthier clinical systems and reduce chances of burnout.

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Bhatti, Tauheed, Bledsoe, Thomas, and Gutman, Deborah, "Does Implementing Nurse Care Managers Reduce Physician Burnout?" (2024). Gateways to Medicine, Health Care, and Research. Brown Digital Repository. Brown University Library. https://doi.org/10.26300/d1g0-1247

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Gateways to Medicine, Health Care, and Research

The Gateways Program at the Warren Alpert Medical School of Brown University provides academically promising, motivated students new pathways to careers in the health sciences. This collection houses scholarly works produced by Master of Science in Medical Sciences (ScM) students …
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Does Implementing Nurse Care Managers Reduce Physician Burnout?