Description
- Abstract:
- This summer, I had the opportunity to work at Blue Cross & Blue Shield of Rhode Island (BCBSRI) as an intern in the Customer Advisory Solutions Team (CAST). CAST leads all sales, account management, product development, enterprise marketing, retail and customer service operations work across the organization. One of my main projects was to analyze calls and inquiries the organization received from October 2022 to March 2023 during the Annual Enrollment Period (AEP) as well as between April to May 2023 during which BCBSRI completed welcome calls to new members. I also had the chance to work with the Dual Special Needs Plan (D-SNP) Team to create a spreadsheet explaining how and why members who qualify for BlueRI for Duals (a Medicare-Medicaid plan) could shift from one category to another.
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Citation
Jiyoon Hwang,
"Customer Advisory Solution Team (CAST) at Blue Cross & Blue Shield of Rhode Island"
(2023).
MPH Applied Public Health Experience.
Brown Digital Repository. Brown University Library.
https://doi.org/10.26300/135m-qg62
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Collection:
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MPH Applied Public Health Experience
This collection highlights Master of Public Health students' Applied Public Health Practice Experience. Students in the applied public health practice field placement work with established public health professionals along side professionals from other fields to address contemporary real world public …...