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Overcoming Barriers to Patient Portal Use: A Focus on eHealth Literacy

Description

Abstract:
With increasing evidence that patient engagement empowers medical decision-making and improves health outcomes, healthcare providers are actively focusing on patient portals to enhance transparency and communication. However, despite reported benefits, over 40% of patients are not enrolled in the system. Among possible limiting factors, e.g. the digital divide, language barriers, and demographic disparities, gaps in eHealth literacy are a major obstacle. eHealth literacy - an individual’s ability to find, understand, and apply health information from electronic sources – has become a critical skill within our increasingly tech-driven healthcare landscape. This quality improvement (QI) project aims to identify prevalent barriers to portal access, investigate the role of eHealth literacy, and explore relationships between technological ability, demographic factors, and patient satisfaction.

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Citation

Nambiar, Sithara, Gutman, Deborah, and Bledsoe, Thomas, "Overcoming Barriers to Patient Portal Use: A Focus on eHealth Literacy" (2024). Gateways to Medicine, Health Care, and Research. Brown Digital Repository. Brown University Library. https://doi.org/10.26300/je4b-z262

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Collection:

  • Gateways to Medicine, Health Care, and Research

    The Gateways Program at the Warren Alpert Medical School of Brown University provides academically promising, motivated students new pathways to careers in the health sciences. This collection houses scholarly works produced by Master of Science in Medical Sciences (ScM) students …
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